MO H.

On the 17 of February 2024 between 9:07 pm and 9:46 pm, while using the love's shower in their facility located at 20 South 1550 west st, Brigham City, UT ******* ( store 686) my privacy was invaded by members of the staff. TWICE while I was in the shower, attempts were made to enter my stall. Although I have locked the stall and ensured that the lock was working before I began my shower, the stall was opened and an indivldual proceeded to make their way in to the shower that I was obviously using. I found this incident to be quite disturbing and upsetting. Why will someone try to inter a stall that was obviously in use? I would like to mention that the privacy latch on the door of the stall i was using is broken an this made it easier for what occurred to have happened. After paying $18 for a shower the least that love's can do for their customers is to ensure that proper safety mechanisms are in place to ensure the privacy of the customer. It is beyond atrocious for a member of the staff to barge into someone while they are using the shower. I'm extremely upset and disappointed about what took place and hope that management will address this issue so there will be no reoccurrence. I will walk with pepper spray next time and spray anyone who try this again.
I spoke to the manager on duty that evening.