I've been using Azaforex for almost a year now and overall, I've had a positive experience with their brokerage service. One thing that sets them apart from other brokers is that they provide receipts for trades, which is a nice touch.
Their customer support is also quite good. While many brokers use automated bots to handle customer inquiries, Azaforex still has real people answering the phones and emails. I've always found their support team to be responsive and helpful.
Recently, I had an issue with tracking my stop loss due to an error. I reached out to their customer support team and provided screenshots of the issue. Within 24 hours, their tech team was able to resolve the problem, which I appreciated.
During this incident, I had an interaction with a customer support agent named M** who was quite helpful and understanding. While I was frustrated with the issue, M** remained calm and professional throughout our interaction. It was clear that he had experience with trading and understood my concerns.
Overall, I would recommend Azaforex to others looking for a reliable broker. While they may not be perfect, their customer support and honest brokerage service are definitely highlights.