Mohamed O.

My last reservation experience with Booking.com was rather unpleasant, and to be honest it was the first time that I got cheated by a cheap offer they offered for a hotel right in the middle of the city center of Istanbul (all other offers by other providers were much higher, I must say). I cannot even blame booking.com because no one can figure out the defects of a any hotel booking unless one spends a night at least in that hotel. I was stuck in the room I was given for 3 weeks and I came to know every single detail about it: a small room that overlooked the internal atrium of the building (simply walls with AC split units--most noisy at night) Apparently, what I paid for that booking, as I came to know from the hotel itself, would not qualify me to stay in a more comfortable room. And so, I never complained, because I knew they would offer an upgrade to another "respectable" room only if I showed willingness to pay! Of course, I didn't go to Istanbul to spend all my money on accommodation (although I came to know that what I paid in that hotel could have gotten me a far better hotel in different area of the city)

I wrote my whole experience in review on Booking.com's site and waited for several days and I'm always getting this ugly message "This review is still being processed". My guess is that they don't want to publish a review of a negative experience because they are mainly responsible for making this booking. So unprofessional! I have no intention whatsoever to deal with this company ever again!