I have been a loyal customer to hepsiburda now for the past 5 years. I make most of my purchases on their platform. Today, I faced pure racism with their policy, related to a purchase, and I would like their executives to know of this.
I tried to make a purchase on hepsiburada for a tablet priced at 5,025 tl. Upon completion of the purchase, and on the last step, I was asked to verify my identity to continue. I made many efforts to enter the information as requested, but it kept failing. I was told that I had a limit of 1,250TL to make a purchase, otherwise, I needed to be a Turkish citizen! I am sorry, but I have yet to be treated with such racism from a private company who claims to be the "Amazon of Turkey"! If I have the money to purchase an item, why would it matter to be a local citizen?!
Why don't other local online marketplaces, such as n11 and Trendyol have such policy?
I am definitely not making an purchases on Hepsiburada and I will further make sure to write this complaint on every online review website on google! This is NOT the way to treat customers!