Mohsin A.

Ordered flowers for a friend's birthday in Pondicherry. Flowers were not delivered on the birthday day. Called them, they said there had been an accident, and they would deliver by 3 pm the following day. They failed to deliver. They said they would deliver the next day. Failed to deliver. Asked for a refund, they said that they could only give a credit note which can be used for future orders from them. So...no flowers, no refund. Useless. DON'T buy or do any business with this company, you will only be wasting your money.

Bought a One Plus X mobile phone from Souq, after 4 months it simply stopped working. Not just a blank screen, but not even a power on. As it was still under warranty, I returned it to Souq. After 2 weeks of hearing nothing from them, called them, and was told that they would not honour the warranty because the phone glass had scratches (true), that the phone was dented (untrue) and bent (also untrue). After repeated arguments, and statements that someone would call me, which never happened, I was simply put on hold after I had talked to a customer service representative, with no one bothering to come back on the line. After 3 such calls, I gave up, and asked them to return the phone to me. I am now the proud owner of a 1000 dirhams paperweight, as even the "local" mobile shops cannot repair this brand, as they do not carry any parts. Cannot even find the name of a One Plus dealer in Dubai, as none exists. All in all, a nasty experience -- I will stick to Lulu and Carrefour from now on.

Bought 300K gold coins for my 12 year old son's Play Station 3 FIFA 15 game. Paid through Pay Pal, delivery was supposed to be within 20 mins by Cuingame purchasing a player for 300K, all details were sent with transaction. No response for six hours so contacted them by email with full details of the transaction. They asked for, ahem, a photo of my credit card so they could "verify" my identity. Told them no way, the whole point of paying through Pay Pal was precisely to avoid giving my credit card details to vendors. Then they said send us an email from your registered PayPal email address which I did. After 3 days of futile going back and forth, have given up. They will not refund money and they will not give the coins. Don't know who the good reviewers on other websites are, but my experience was horrible. Have filed a complaint with Pay Pal, Lost my money, but hey, at least my son learnt something about life and internet transactions so its not all a total loss.