Molly C.

I tried to order an aftershave from here, and it cost around £60. I put my correct address in, and got a confirmation email containing this. It was set to be delivered last week, until I checked the tracking app and it said "sent back to sender". They didn't tell me this, I just had to find it out for myself. So I call up Royal Mail who tell me they only put half of my address on the package so it was impossible to deliver it, and without my say, it got sent all the way back. After numerous emails back and forth, I was told I could re order it with "the correct address" - despite me doing that in the first place, and was told I could get a refund, but only when it arrived back to them. I explained that this was meant to be a gift, so I didn't want a refund I wanted my order! So they told me it would be sent back to me today or tomorrow. So, using the tracker, I saw it was going to be delivered today so I stayed home from work to ensure I would definitely be here to receive it. Then I check it again a bit later, to see that it said "delivered". When I checked, there was a photo of my package in a place I'd never seen before, and it had been signed by some random woman, in a location 5 hours up the country from me. I have tried emailing again to get my money back, but have not yet had a response. I am a student, so losing £60 is a lot when I'm trying to pay my rent and bills, and now I have to explain to my boyfriend why he doesn't have a 21st birthday gift. I am absolutely furious, don't ever even consider ordering something from here because you'll never get it.