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I have tried contacting this company 6 times now over the course of a month as I did not intend to sign up for a subscription, but no one has responded to ANY of my emails. This company does not care about your "fitness journey" only the money in their pocket. I have used plenty of other apps before and have never had this experience. After turning to some of their social media platforms, I see that other people have been having the SAME experience! STEALING THEIR MONEY! DO NOT FALL FOR THE ADS, THIS COMPANY IS AN OUTRIGHT SCAM AND NO ONE WILL GET BACK TO YOU! BEWARE, BEWARE, BEWARE!
I waited for weeks for my bag to show up and was so excited about what I had thought would be a GREAT deal. $135 for 4 bathing suits from Beach Riot?! Can't beat it! WRONG. My order was delayed 6 days (advertised to ship out on the 8th but didn't go out until the 13th) and to make matters worse I am supposed to leave for vacation on the 15th. The company did help with ensuring the package made it before I left given their initial false advertising, but that didn't give me enough time to deal with the DISASTER that I ended up receiving. Online these were advertised as a Mystery Bag with 4 items all "Best Sellers". The package I received has NONE of the best sellers listed currently on their website and I have NEVER seen any of the prints I received. "Best Sellers" my $#*!, this was a complete scam - they just wanted to get rid of bathing suits they COULDN'T sell and now I have no suits to travel with. Have you ever seen a "bejeweled" Beach Riot swimsuit?! This is horrible, don't waste your money next year When I reached out, they couldn't help me at all. You would think they would have offered some options to ensure I was happy with my purchase rather than scamming me out of $135 dollars on swimsuits that they wouldn't be caught dead in.
Molly S.'s review of Beach Riot earned a Very Helpful vote
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Hello, Molly.
We are truly sorry to hear that you feel this way about BetterMe. When it comes to your concern about a scam, thank you for openly sharing it with us.
We are sorry to hear you have doubts about our app. BetterMe is a leading healthcare company with more than 100 million downloads. It is available in 190 countries. We have 7 million followers on different social media platforms. You can rest assured we have nothing to do with any scamming tactics.
We are disappointed to hear about your expereince. This shouldn't have happened to you. Our waiting time is currently longer than usual due to a higher volume of requests. Our team members are doing their best to address our customers’ issues in a proper and timely manner.
We would love to assist you with your request and make things right. Please reach out to us with a request at care@betterme.world and mention that you left a review on Sitejabber. If you have already reached us via email, let us know the 7-digit number of the email you received in the auto-reply. This way we will find your messages and get back to you shortly.
Kind regards, Team BetterMe