I wish I had read the reviews prior to ordering from this site. I ordered a pair of shoes one year ago. I never received the merchandise nor would they respond to any of my calls, e-mails, or certified letters. This is a scam people, please stay away. In order to report them I need to start with my local police, which I have started the process. Another thing they did was telling me my Birkenstock clogs would be coming "straight from Germany" Therefore, once the 60 days had past, I could no longer rebut the credit card charge. I have never done anything like this. My goal is to help others from being scammed. It's too late for me. Come on people.