Mona J.

I updated my payment card information last month. And It paid for last month fee. This morning I received an email saying credit card payment pending. I removed it and added the same card to profile. They credited $1 and then $9.99 for this month fee. I received email confirmations from my Paypal Master card immediately. A few moments later, I received an email stating that my payment information couldn't be verified and asked me a copy of front and back of my credit card for verification to active the service. I called this company 6 times today, was hung up 6 times. The longest time I was able to talk for 10 sec I guess. So horrible and unbelievably rude. I have never heard of this kind of credit card verification in my whole life. I canceled my account immediately and emailed them for a refund. If no reply in a few days, I will file a dispute. Avoid this business and get the USPS PO box instead.

I found Rocket Lawyer on google search engine. I went straight away to creating document by clicking the link. At the end before I could print off the document, it required to enter payment info. And I had a look and so sure the amount being charged was $0. I didn't see anything about trail membership or other options regarding any memberships. (* they might have changed the interface or setting at the backstage anytime they like. Who would know?). But I am sure I wasn't presented to any choices of memberships or monthly fee before I submit my payment info. It was 12/31/2014. On 1/3/2015, I was shocked to see $99 was charged by Rocket Lawyer. I didn't receive any invoices, no receipt either, no email regarding what this payment for. I logged in to the account they created for me (I received email and was told they created an account for me to store my document after I submitted payment info, but nothing about fee and membership). So I found out my account was set to a monthly payment membership, which cost $40 per month. So I quickly downgraded it. But no way to remove the account and payment info.