mona o.

Mona,

As a small, start-up company, your feedback allows us to make improvements to our site and services. We have been working hard to fix issues such as the one you mention here and are also working to revise our cancellation and refund policy. If you should decide to give us another try, we would love to offer you a free trial so that you can find the meaningful employment that we work so hard to bring our subscribers. If you are interested, please reach out to our team at support@projectcasting.com

Hi Mona,

Thanks for taking the time to leave a review and I'm really sorry that you had a bad experience with this charter.

You should never have to wait on the dock without a word from the captain, and I understand that this must have been extremely frustrating and disappointing. It's also not at all the type of the type of experience we want to facilitate.

In addition to the discount the captain has offered for a future trip, we would like to offer you credit towards another trip with us, anywhere in the world. We'll be in touch with you about this directly, so please look out for our message.

It's really important to us that customers get an accurate description of the service they're booking. Among other measures that have been taken, the listing you booked shows transparently that the captain canceled your trip at the last minute, so future customers will be aware. I know this doesn't undo what happened, but you can be sure that we do not take this lightly.

Also, I understand that you had difficulties contacting the captain, whose number was provided when you booked. We'd very much like you to use our service again, and if you do I really recommend contacting us directly if you need help with your trip or have trouble getting through to your captain.

I'm sorry it wasn't clear that we're here if anything goes wrong and will definitely look into how we can improve this in the future.

I very much hope you get to enjoy a fishing trip soon!

Tight lines,

Cat