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We have been using Porch for a while, the quality of leads are getting really bad. Non-connection leads are a standard norm for them. If you accidentally leaving a message for the customer for over 60 seconds (some people's voice message is long to begin with), even at 61 seconds, Porch consider it a connection made. My advise is don't waste your time or money on their service. Period!
Tip for consumers:
Don’t waste your time on the leads. The quality of the leads are bad compared to other services we use. If you happen to get a hold of the customer. The customer has been contacted by other lead sources too, so you have not only Porch selling the same leads to 3 contractors, the same lead was also shared with other lead companies. Don’t waste your time or money.
Products used:
Purchased leads from Porch.com. We were on an subscription account that Porch will auto charge our account every 2 weeks to bring back to the set amount. If you happen to leave a 61 second message, even though no connections were made, porch still consider that a connection made.
* Porch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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We're sorry to hear about your experience. Sending pros quality leads, and crediting leads when they are invalid is something we care deeply about, and we'd be happy to discuss any issues you may have had with lead quality. You can reach our support team here: https://porch.com/pro/support.