Gabriel M.

I've purchased several glasses from them over a decade.
First couple of pairs were absolutely basic cheapest frames and no lenses special material/treatment, and I got what I paid for, no complains.
Last year I purchased basic sunglasses (with vision adj. Lenses) and a bit more premium glasses frame + lenses and some more bells and whistles to get quality.
Not 15 months later the frame broke from just regular wear and tear (not ball to the face or kids yanking them out of my face, just regular handling).
Customer service hides behind robotic answer that 12months warranty period is over and they will not have anything to do with the product. I am just asking to have the perfect condition lenses remounted in a new equivalent frame.
Not pleased at all.
-edit-
Cust. Representative finally reached out and reevaluated my demand for 15mo warranty instead of 12. They d rather assemble and ship me a replacement unit per initial order rather than wait for my lenses and remount them. I understand it is not worth the management of material hassle.

I was quite surprised by the speed at which feedback from sitejabber's to GlassesUSA then back to me, then the order and finally the shipment happened. Overall 24h! That is incredible.