I bought 2 straighten mini brushes from the site and they just shipped one. I sent them the photos of package and label. The lady told me that they did ship two and my family member took it. The weight on the label shows 1.11lb, the lady still insists there is 2 packs of brush inside. She said it's 1 pound 11 ounce, really concern about her mathematics skill. If you use have any product damage or irritation, the customer service will blame you first, every thing is your fault. Good luck.