Monica M.

I purchased a toy chest from their website. Reviewed the description and measurements carefully. Received the item and it was half the size as stated on the site. Everything else was correct, color, custom name, etc. contacted customer service which took weeks to inform me they had incorrect dimensions on the site. I purchased this toy chest because the size would fit my needs. I asked for a refund and they denied me the refund because it's custom. I responded asking for a second box to make up the difference in size and purchase price. They told me no and offered $70 refunded. Mind you this toy chest price was $230 (addition of paint and name raised the cost). Again I told them either give me a full refund or a second box. The result is I had to keep a product they advertised incorrectly with no possibility of a full refund. An informal claim has been filed with the attorney general office. PLEASE if you run into an unsatisfactory situation with this company report them to attorney general office. Enough complaints can warrant further action by the office.