Monte M.

Each and every part has a 30 percent markup at checkout for 'GU' some kind of '90 day guarantee. They also toss in an 'environmental fee' - no specific part, 10% of total costs. I was charged $25 for an 'oil pan' which is a plastic cargo storage container.
$150 in parts, $50 in 'guarantee charges', and $15 'environmental fees', $15 tax. So on top of price gouging for each part that's $150 = $230 - 30% over web site 'prices'.

Thieves, definitely rude, DO NOT SHOP HERE.

The contract you sign up for claims you will pay $30 to repair a cracked screen; however, it is actually $300. MY STORY - Phone damaged on both front and back. Two separate appointments were made to have someone come to our house, and both were missed by the provider - they just did not show up. Service rep said that if third appointment was missed then they would send a new phone. After a total of more than three weeks the service person actually did call when 'on their way' and asked if the back of the phone was also damaged, then refused to provide the $30 service. Many weeks lost, tenfold cost increase, zero actual service. After more than 15 years with Verizon we will be checking with AT&T and T-Mobile, couldn't be worse or more expensive with lower integrity.