Rev.com does not email me the finished product (burnt in captions on videos) and does not give access to the finished product on their website.
In order to get your finished product, please be prepared to spend an extra 30 minutes jumping through their automated customer service bot before reaching a person and waiting for them to email it to tell you it's your fault (it's not, it's them), and grudgingly send you your completed project manually.
Every time.
You will get every email but the completed project you paid for. And you will never get access to your purchase (if it's burnt in captions) on the website itself. By design.
Guess they like to keep their customer service people busy.