Rae W.

In 2/5/24 I deposited a check into the local wells Fargo atm. As of today I have not been notified of the status of the check and my deposit. It's very disappointing and frustrating to have to ask a bank for the status of your funds. Initially I was told it was a 7 day wait which has come and gone. It's now 2/22/24 and my account has not been credited nor has the check been mailed back to me. The check is a valid navy federal check and they are lost on why wells Fargo is still holding the check without cashing it or mailing back to me without delay. After this issue is resolved, I will be closing the account and relocating my monthly direct deposit to a more reliable customer oriented bank who will at least tell me what's going on with my deposit instead of leaving me to wonder n guess what the outcome will be. If they don't intend to cash check, why not mail it back to me so I can find other means of cashing without delay. I hate this bank!