I bought several bags from them but one was not in very good condition as described so I send it back, they refunded 100% tg, but they blocked me (on eBay) I wrote 2 times asking why they blocked me and no one answered. So I leaved a bad review explaining what happened and they contacted me in about 5 minutes, apaologizing and stated that they never blocked me. I'm still blocked and eBay eliminated the bad review as they always do. The bag I bought, Alexander wang Rocco black is still there and is not in "very good condition" as the description says.