I am very disappointed and upset with this entire company. They kept asking me to pay more money before finishing my editing process. I had to contact my lawyer to file a lawsuit. I am also reporting them to the BBB. They took my money and now they won't return my emails or calls. Very frustrating and unprofessional. The favorite excuse is that "that project manager is no longer with our company" after weeks of no contact. My editing process was never completed after over a year of them working on it with several different editors.