Mr H.

My desktop purchase was in January. The sales part was okay, but the support is awful. On dells website, the words used to describe options offered when selecting a "customize" desktop, are misleading. The person I configured the machine with over the phone emailed the build sheet. The build sheet does not show pricing of all selected items.

Once I made the purchase, I received an invoice that showed itemized options with the cost of each item option. There were options I chose that initially showed no cost on their site and where some were no cost options that come built in.

Surprise, I was charged an extra $125 for options I did not want. Offshore dell says 15% restock fee to return. That is $250! I could not get any help with dell customer support. The two humans I spoke with kept me on the phone for an hour only to tell me to I should have studied the cost options closer.

This is dells way of providing good customer service. Dell is in Texas, but their support is offshore, utilizing humans that do not speak the best English. With dells directive of putting the responsibility of support with those overseas, it's likely your support will be less than satisfactory.

I do not recommend the purchase of a dell product. Read the reviews. There are just not enough good scores that support a confident purchase. Dell deceived me.

They shipped me the wrong part twice and blamed it on the manufacture. I placed the order with CARiD, not the manufacture. This was the first and will be the last time we order with them. We spend a lot of money annually ordering parts online and thought we'd give them a try. Should have read reviews first. There are far to many negative reviews to leave that to chance.

As a mechanic and professional engineer who loves to play with all sorts of vehicles, I would recommend that you find another source to purchase your parts from. You might save $25 or $50 over another retailer or distributor... but the aggravation you will endure is not worth it.

After reaching out to BK customer service over the course of the past month, and having those calls reciprocated with the assurance that the escalation will reach district or regional management who will reach out to help resolve the problem, we've yet to receive a call to the number left with them three separate times. There are other places that would like me to spend my money with them. That is what's going to happen. Taking personal time out to contact BK customer no service is a complete waste of time. It's no wonder BK restaurants are closing down at a rate of one every couple of months. BK was my go to however, I am of the notion that I alone am the only one that can provide the solution to the issue I've been attempting to get resolved. I have arrived at that solution. No more BK. That resolve will remove yet another source of cash flow from their bottom line. A little advice, "scrape em off"... you want to save your sanity, then just scrape em off like the charred remains of an over cooked burger on the grill!