Mtlhomestay T.

FRAUD ALERT! FRAUD ALERT! Be Aware of this website, "Roomlala.com"

Landlords and Homestay host, if you are looking to earn additional income for your rental property, BE WARNED! I REPEAT, BE WARNED! DO NOT POST YOUR LISTINGS ON ROOMLALA.COM!

Whenever it comes to receiving payments for homestay hosting services rendered from Roomlala and you bring it to their attention that you have not received the payments that is due for your homestayservices rendered, you are taken down the path of pure unadulterated BS. That's how sleazy this site is.

Roomlala.com is a website where Landlords and Homestay hosts can advertise their homes, rooms or apartments for rent. To use their site, they require that you pay a membership fee that will allow you access to respond to any inquires that you receive from guests who may be interested in renting your accommodation. Approximately 2 years ago I had a bad experience with Roomlala where I did not receive any payments for services rendered. Despite the fact that I was aware of their dishonest business practices, I stupidly decided to pay the membership fees a few weeks ago because I wanted to respond to a guest who contacted me for inquiries regarding my accommodation.

The guest confirmed his reservations by making the total payments to Roomlala for the amount that was advertised on my listing. Shortly after the reservation was confirmed, I received an email from Roomlala.com showing that the payments had been made in full by the guest along with their date of arrival and departure. The guest has arrived and has since left. He thoroughly enjoyed his stay and much to my delight, extended his stay to one full week and thankfully the difference in payments was made directly to me. As of today, September 12,2017, it is now18 days and counting, and I still have not received any payments whatsoever from Roomlala.com.

For the past several days I have been sending emails to there Customer Service Center informing them that I did not receive the payments that is due. I even sent them a demand email clearly stating that payments in the amount that is owing are to be deposited into my bank account no later than September 05,2017. Instead of me receiving my payments, below are some of the BS responses that Ive received from someone by the name of "Camille":

". Am sorry to hear of this- I have sent your case to my Accounts Manager so he will look at this asap and we will get back to your with regard to where your money is..."

This is another response, that I received from "Camille":
"... I agree that we need someone to be able to cover these payments when people are away, however unfortunately at the moment we don't. She is back from her holiday this weekend, so I will do my utmost to ensure your payment is made on Monday"

This is their most recent response sent on September 08,2017:

"... The payment for reservation 906XXXX was made to your account on the 5th Setember, therefore it should be in your account very soon if it is not already..."
"... As I said we are extremely sorry for the delayed transaction- the lady in charge of Canadian transfers was away during the time that your reservation with Viviane begun, however it was sent to your account 3 days ago so will be with you very soon..."
". We are sorry for the inconvenience this may have caused you."

Here also one can see the contradiction and dishonesty in Roomlala's business practices. On their website under the Heading "How do I receive the payment for my rental?" Roomlala clearly states:
"As soon as a reservation has been confirmed and paid for, the tenants account is debited, but the payment to the landlord is processed only 48 hours after the tenants arrival at the accommodation..."
"... As banks are closed on weekends and Mondays, if the tenant arrives on a Thursday, Friday, or during the weekend, the transfer may not appear on your account until the following Wednesday."

Not receiving payments for my services rendered is most upsetting for me. I have been contacting my bank just to see if any payments were received from Roomlala. Roomlala have made absolutely no attempt whatsoever to assist in this matter. I am confident that if money was indeed transferred to my account, there would of been able to give me a tracking number for the bank to be able to track the payment. Because of this I am left with the distinct belief that roomlala have no intention of paying me for my services that was rendered and the payments is instead transferred into their pockets. Shame on you Roomlala!

There are other sites that I have dealt with and would recommend them in a heartbeat: #1,"Homestay.com" this site is just over three years old and are moving at an extremely fast pace this site is where I get the majority of confirmed booking for my "Charming Homestaymtl Accommodation". #2, "AirBnB". I have been with AirBNB for the past five years and only once have I ever had a bit of a problem with payments the problem was brought to their attention and within a matter of 2 hours the same day the payments was in my PayPal account. I would say that's what good business practices is all about! I would imagined that could be one of the many reasons why AirBNB have become quite large and still growing. Kudos to you AirBnB! Last but not least, "TripAdvisor Flipkey".
On these sites that I have mentioned there are outstanding positive reviews left by guests who have stayed at my "Charming homestaymtl Accommodation". That's good business practices. I take pride in what I do and value my good reputation as a Homestay Host. I give what is offer in my listings and more.

Roomlala, you need to get some class about you and stop behaving like common criminals, it's not becoming of you as an online business! It makes you thieves when you know that services have been rendered and do not pay out for the services. This is not a coincidence, or a misunderstanding, this is clearly a common practice by you to lie about making paying but not actually doing so. You are nothing but CROOKS and LOWLIFES! I WANT MY MONEY!