Munkhdorj B.

I rented 2 different books from this company over 2 years ago and that was the only time I really rented books from this company. I rented 2 different books but 1 copy from each and when I was done with my term at that time, I sent them both to them in the same box before the due date. I mailed the package on April, 2017 and soon after I sent
The package, I received a confirmation that this company received my package which I believed that both books were inside. Unfortunately, about 2 months later, on June, 2017, I received an email said that my credit card account was charged for $324 for not returning one of the 2 books that I rented from them. I checked back with the post office and they confirmed that they received my package with my books and I tried to contact with them to let them know that they received their books at that time but could not find any phone number to reach them out. So, I just assumed that they tried to charge the money from my account before noticed that they received the books back. So since I could not contact with them and I had the proof that they received my package, I decided to cancel my credit card in order to avoid from paying the money for the book that I already sent to them.

Since then, I did not receive any communication from them, until last month when I received a letter from a debt collection agent that said I owe this company $314 for the book that I believed that I returned over 2 years ago in the same package. Again, I tried hard to contact with them until I learned that they only have a live chat communication for their customers. I did not know exactly for which book I was charged for until I talked to one of their representatives named Rachel over their live chat. She confirmed that they received my package with the books but it had 2 copies of the same book which was the first book, and they did not receive the second book. I tried really hard to explain to them that I put the both books in the same package and sent it to them and their could have been a mistake made in their shipment department where the person who received my package could have made a mistake in scanning the books. He or She might scanned just one of the books twice and reported that to their system wrong
And because of that their system is saying that I sent 2 copies of the first book, but did not send the other one.

If you can see my concern logically, WHY on the earth I would find or purchase another same copy of the first book from somewhere else and put it with the other same book that I rented from their company and send them both to them and keep the other book for myself just in order to pay them $314 later?
Logically, there can't be 2 copies of the first in the package that I sent to them because I did not order or buy any other book for that term and it was only this company that I rented those 2 different books and sent them back to them in the very same package. But they are not really willing to help me to figure out what really happened to the books that I sent to them over 2 years ago and explain me why I did not hear from them since June, 2017 when they tried to charge from my account $324 but suddenly received a collection letter just a month ago regarding to the book who knows how it was lost in their shipment department?!

I believe that they were supposed to contact me right then, 2 years ago when they could not get money from my account and helped me out to resolve this concern and honored their service for their customers instead of keeping it quiet for over 2 years and send it to a collection company now. I am really disappointed for it and I tried to talk to their customer service agents but they seemed like not willing to help me. They said that my case is 2 years old and they can't help me with anything so I just need to contact with the collection company and pay off the bill. If I have received any communication from their billing department or the customer service team 2 years ago after I canceled my
Credit card transaction, we could have worked it out back then instead of dealing with this now and being told by Rachel that my case is too old to retrieve any information regarding to my package. It is really sad that they kept it quiet from me for 2 years until my case was too old so they can't help me but get the money for their book from me by sending my account to collection company now!

I sent an email to their *******@bookbyte.com email address and hopefully hear back from them soon since the collection company is giving me a due date by the 24th of May, 2019 to pay them off the money they are requesting for the book that I already sent to them. They need to check with their shipment department to see if there has been any mistake made in receiving my package 2 years ago. I am an honest person and I know that I put both books in that very same package and sent it to them 2 years ago. It is a big question WHY THE PERSON WHO RECEIVED MY PACKAGE RECORDED THAT I SENT 2 COPIES OF THE SAME BOOK INSTEAD OF 2 DIFFERENT BOOKS THAT I WAS SUPPOSED TO SEND BACK TO THEIR COMPANY AND NOW WANT ME TO PAY $314?

I REALLY DO HOPE THAT THEY CAN HELP ME TO resolve this concern because I really don't want to pay $314 for the book that I know that I already sent back to them 2 years ago. This money could be just a little money for their company but it is
A month worth grocery money for my family since I am the only working adult
Who needs to support my 3 little children. This is just so much money for my family. On the other hand, it is such a dishonest action that this company is claiming that they did received 2 copies of the same book but did not receive the other one and trying to charge me for $314 for something that I already sent to them. If this company still has left even a little bit of humanity and honesty, they should find out more if the person who received my package made a mistake accidentally 2 years ago and recorded about the
Package wrong.