Mustapha M.

Horrible, horrible, and horrible. Shop elsewhere. I purchased the insurance but Cheap Fare Guru didn't want to honor it! They had me calling different places that took nearly 50 minutes to get someone on the phone. The insurance told me they shouldn't have told me to call them because I am covered under the insurance I purchased. When I called Cheap Fare Guru back, which took another half hour more than the one hour initial wait to have someone answer, they said the will charge me ridiculous fees per person. Then they wanted me to call the airlines, just so they can get me off their back. This is the worst I've seen in the airline industry. Suppose I wanted to cancel my tickets since I had horrible service. Per my insurance coverage, I'm covered 100%. Cheap Fare Guru wants to charge me about $600 per person! That's the same price for changing the return date as well. Total cheaters.