myra n.

We work in a doctor's office and had lunch scheduled to be delivered, in between clinics. Our suite number had been included in our order. Tracking the order, it showed the driver was at our location, but he never came up to our office. I then went downstairs and was told by the security guard, the driver walked in, didn't know where to go and went outside to make a phone call 3 minutes prior. I walked outside and he was no where in sight. He tried calling my home phone, which was on the order, but obviously did not let it ring enough for someone to answer and did not leave a message. I was able to contact DoorDash and found the driver had told them he couldn't find us, had a problem getting hold of someone and donated our lunch to a homeless person. To say that I was livid, was an understatement. At that point the options were a full refund, which would take 7-10 business days or resend the order, which would take another 45-60 minutes. There was no choice but to have the order redone, even though it was going to probably be delivered during clinic time. I saw who the driver was and did state he is never to deliver for us again. None of us were happy how this ended up and none of us ever want him to deliver to any of us in the future. Of course, we're all wondering if we should ever use DoorDash, again.

I ordered a sherpa blanket with a voucher, the end of December. There was some question as to the quality when I placed the order but after contacting them, I was assured it would be fine. It showed up 2 weeks later, cut unevenly, pictures crooked or half cut off. Emailed to complain (you might as well know it will take some time of sleuthing to find this, as their links on the contact us don't work) and after having to send photos and whatnot, I was assured a new blanket would be on it's way. Needless to say, here we are 3 weeks later and no blanket. I contacted them with chat last week and was told there would be a rush put on it. Yesterday, after 45 mins of chat (mostly waiting for a reply), I was told it was still in process. At that point I asked for a refund. They offered 1/2 of the shipping (I don't think so). Stay away from these people. There are much better companies out there who can do the same thing. If I had read all these reviews before I purchased the voucher, I would have never done business with them.