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Customer Service representatives are not trained properly. They do not understand the problem and do not know their own systems to provide solutions that work. They do not give ticket number for each problem so at the end of the call you leave without a fix and no idea of is/when the problem will be solved They fail to return calls. The management is aware of many issues but is ineffective is setting higher standards and meeting them. Very bad experiences
Myyhml S.'s review of Fidelity earned a Very Helpful vote
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