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I have bought some credit in Copyscape and try to taste our new content. They do not show the result and it says:
No results found for the text you pasted (662 words, $0.08) on 4 it Sep 2018 at 11:31 GMT. More information.
In the beginning, it says:
As announced in January 2018: Beginning on April 2,2018, Copyscape Premium moved to a variable pricing model based on content length, starting at 3c per search more details...
What is about this? I paste content on premium search and it did not show the result.
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I must say that I have a worst experience of using CS. Though, this is an excellent platform to...
Hello Nabaraj,
Thank you for your message, we are happy to be of assistance.
If and when no results are returned, that simply means that we were unable to identify any online copies of the portion of text or URL you submitted to be checked.
When you submit some content to be checked we cannot guarantee that there are in fact any copies online. Regardless of this, we use our own resources that we have to pay for in order to perfom the check for you, which is why you are charged whether there are for example, 20 results returned or none.
Having said that, please note that as our products rely on Google's and Bing's web indexes to locate matching content, there may be some websites containing matching content that have not yet been included in their indexes and until such time they are, they will not appear in your results. On the flip side, if content has been deleted from a website, it can take some time until their automatic web-crawlers update their databases to omit the URLs or content that has been taken down, so they will still appear in your list of results.
We would also like to point out that the web indexes that Copyscape Premium uses when performing a search are not the same ones that are used when performing a standard Google or Bing search. In some instances there may be some differences between these indexes. The indexes we use also get updated at different intervals to Google's and Bing's main indexes.
We of course have no control over which websites Google and Bing include into their various web indexes or when they get updated.
Some websites also instruct search engines not to crawl and index them so that they will not be penalised for having duplicate content and as a result, in such situations Copyscape will therefore not be able to identify such instances.
In general it's always a good idea to contact the company directly for support as we will be able to best assist you. You can either use the 'contact us' form, available from this direct link: 'https://www.copyscape.com/contact.php', or alternatively get in touch with us via e-mail, at: 'support@copyscape.com' with your enquiry.
We hope that answers your question satisfactorily.
Please let us know if we can be of any further assistance.
Best regards,
Darren
Sales and Support
Copyscape, Giga Alert & Siteliner
Indigo Stream Technologies
https://www.copyscape.com/
http://www.gigaalert.com/
http://www.siteliner.com/