I went to my sons eye doctor follow up and he told me that smartbuyglasses should let people know that the pupil need to be in a specific point in the glass and that this can only be correctly mesure with the right instrument.
So thanks to this I need to pay for lents I already paid for!
This for me it not ok! We cannot trust them witth our prescriptions.
Thank you for reaching out and sharing your recent experience with SmartBuyGlasses. I'm really sorry to hear about the inconvenience you faced during your son's eye doctor follow-up appointment. It's truly disappointing when expectations aren't met, especially when it comes to something as important as vision correction. I understand the importance of having properly corrected lenses to suit your eyesight. We are committed to ensuring that you receive the correct prescription and a comfortable fit.
Please do not worry, we are open for assessment if there is an issue with your prescription lenses, and we offer a 100-day Return service, you can find more information here: https://www.smartbuyglasses.ch/returns
As we genuinely value your business with us, I will get in touch with you immediately via private message and will help you effectively resolve this issue.
Hi Nadia,
Thank you for reaching out and sharing your recent experience with SmartBuyGlasses. I'm really sorry to hear about the inconvenience you faced during your son's eye doctor follow-up appointment. It's truly disappointing when expectations aren't met, especially when it comes to something as important as vision correction. I understand the importance of having properly corrected lenses to suit your eyesight. We are committed to ensuring that you receive the correct prescription and a comfortable fit.
Please do not worry, we are open for assessment if there is an issue with your prescription lenses, and we offer a 100-day Return service, you can find more information here: https://www.smartbuyglasses.ch/returns
As we genuinely value your business with us, I will get in touch with you immediately via private message and will help you effectively resolve this issue.
Sincerely,
Elveen