Nadine G.

If I could give a 0 star rating, I would. I ordered from this scam company in July 2020. It took a month and a half to get delivered. It did not help remove hair, but shaving and use of the handset instead of waxing grew more hair that was coarser and darker. Despite emailing the day the handset was received and following other directives for the "guarantee", I was told I wouldn't get a refund because I emailed after "delivery". I wrote back that there must have been a mistake in address or input in their system incorrectly as our mailbox is checked daily. Allie indicated I would be refunded the amount of the item minus the initial postage fee (which wasn't noted in the money back guarantee steps or the invoice) as well as the return postage in its original packaging box and large bubble envelope with tracked delivery being paid from my pocket. After noticing the cost would be as or more expensive than the actual item ($150-$200 cdn) and reading reviews regarding this company not being trustworthy, I gave up to send back from Canada to Australia. Wish I could turn back time here...