Naida C.

I needed to send money to my son in Puerto Rico and did the transaction using their website. It asked me for first name, middle name, paternal last name, and maternal last name, and I put all the information correctly. When my son went to collect the money, his last names were inverted. I called WU and the machine sent me a form to fix it, which I did again. My son tried again, and the name was worse: they changed a letter in his first name and put his second last name as a middle name. I made the change again through my online account with them. When he went the first time, WU cancelled the transaction. I called to find out what was happening. They said that the system decided to put a ban for getting the money on my son because of the name mistakes. How in the world is it my son's issue when their own system is faulty? Needless to say, I told them to go ahead with the refund, that I will use Money Gram, and that's what I did. The programming work of WU should be double-check, and they should not penalize legal customers when trying to do legit transactions. Why don't they do that with people that scam others up and front?