Nancy B.

I am writing this review to warn others about the disappointing and frustrating experience I had with iPEC Coaching. This organization, which claims to offer transformative coaching programs, has failed to deliver on its promises and has refused to provide me with a refund that I rightfully deserve.

I invested a significant amount of $7,886.46 into iPEC's training program, expecting to receive valuable knowledge and guidance for my personal and professional growth. However, the program fell drastically short of my expectations. Not only did it fail to deliver the promised benefits and resources, but it also left me with nothing substantial to show for my investment.

Upon realizing the lack of value and dissatisfaction I experienced, I reached out to iPEC's representatives to request a refund. However, to my dismay, they not only displayed indifference towards my concerns but also outright refused to acknowledge the validity of my grievances. Their refusal to provide me with the refund I deserve is a clear disregard for their own commitments and the principles of fairness and integrity.

Despite my persistent efforts to find a resolution, iPEC Coaching has shown a lack of accountability and customer service. This has left me deeply disappointed and frustrated. It is disheartening to witness an organization that claims to empower individuals through coaching fail to uphold their promises and responsibilities.

I want to caution anyone considering iPEC Coaching to think twice before investing their hard-earned money and precious time. It is evident from my experience that this organization does not prioritize customer satisfaction or adhere to the principles of professionalism and fairness. The refusal to provide a deserved refund is a blatant disregard for ethical business practices.

In conclusion, I urge individuals seeking a reputable and trustworthy coaching program to explore other options. IPEC Coaching has proven to be unreliable, unresponsive, and unwilling to rectify their shortcomings. It is my hope that sharing my experience will help others avoid the disappointment and financial loss that I have endured.

I will continue to pursue appropriate actions to ensure that iPEC Coaching is held accountable for their inadequate services and refusal to provide the refund I deserve. This is not only about my own experience but also about safeguarding the rights and interests of other potential customers.

Please beware and consider alternative coaching programs that prioritize customer satisfaction and uphold their commitments.

UPDATE: as of January 9,2021. A credit manager reached out to me, apologized and made everything right. I cannot, out of confidentiality, go into details other than to say I'm satisfied with the outcome. I still believe Vroom needs to work on training and internal processes. For those of you with issues reach out / dm the customer service on Twitter. They will do their best to help you.

We had a mixed experience with vroom. We purchased 2 vehicles in August 2020. The F150, financed thru my pre approval with Capital One... no problems at all. We received the plates and financing was a go from day one. We did not have the vehicles delivered as we live close enough to pick them up locally at the facility near Houston. The second vehicle, a 2017 Kia... nice car. I really like it... problems with paperwork as soon as we drove away. This car was financed with Santander... I wanted to go through Capital One on both vehicles but Vroom did not allow me to do that. With the pre approval. There was enough for both cars. Anyhow, no big deal. We went with their recommendation of Santander. UGH.

Both vehicles were clean, no problems visually or mechanical at all.

About two weeks after buying the Kia I receive a phone call and email from Frank., the credit guy. Saying he used the wrong stationery for the loan. It needed the vroom name on it not auto direct... so he sent me new papers to sign via docusign. He said that's why we hadn't received info on our account or from Santander yet.

I started really getting concerned mid to late September as our temp tags expired in October and still no plates or payment info.

I called vroom multiple times with little to no response. Mid October I'm told Santander needs more info to fund the loan. This was 2 months after we took possession of the Kia. I was not happy but emailed the requested info. We were given another set of temp paper plates but they were only good for thirty days... we are getting into November at this point.

Meanwhile, I'm concerned after all this time no info from Santander. I called Vroom and some guy,, have no idea who. Said not to worry I should be happy to drive the car for free.

My issue is I wanted this taken care of, did not want them to come back and say oh well you now owe all these missed payments... especially since it's all out of my control.

I called Santander. The only record they have of me or the Kia loan is they submitted the contract back to vroom for required info with no response. I'm assuming that was the document request in October.

So mid November I blew it off, stopped worrying and figured they would call eventually. I really had no choice with zero responsiveness from Vroom.

January 6,2021 I receive an email that I must call them immediately that I am in default, lol. What a joke. I called and the credit manager loser said the financing never went through and they had to apply for new financing.

I told him NO. With a few other choice words.

This is the BRIEF version of the story.

I've decided to let them pick up the car and be done. It's crazy.

Everyone that has had similar or worse experiences I'm so sorry.

We all deserve a huge apology and acknowledgement that VROOM is at fault NOT the customers!