Unfortunately we called Luna thinking we could get a good deal, that was not the case! These people are nothing but scammers, liars, and thieves. First of all what contractor takes all of their money in full before the job is even started? That's where the first problem started, then not one but two workers don't speak English. We were promised by Kelmah our salesperson, who needs to be retrained, seriously retrained because she knows nothing about the product. She told us the installers would move our very expensive treadmill, our television, and our furniture with the exception of small tables which we moved ourselves. She also told us that they would clean up after themselves, they did not! They forgot to put carpet in one of our closets! How do not complete a job and not come right back to finish it after you have been paid in full? These people are crooked to the core! The BBB does nothing. We are going to sue and then go to the Attorney General's Office these people need to be shut down. They are thieves! They are rude, obstinate and refuse to let you speak to supervisor's...what are they hiding? As of today their stock was worth $0! What does that tell you? Stay away from Luna/Empire! They suck!