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We've been passport members for years and use our card frequently. Like at least once a week. We ordered our new card on Sept. 27,2016. It is now October 7 and we still haven't received our card which is coming from Lincoln, NE to Omaha, NE a grand total of 50 miles. We called Passport and were told a customer rep would call us back. It's the weekend and we want to use our card, so 4 hours later, we called back. We were told a call back can take 48 hours (ok on a weekend, but it's Friday) and it can take 10 to 14 days for the card to make the trip of 50 miles. Are you kidding me? They could walk it here and it would have arrived days ago. Now we have to wait until Tues. The 14th day after they allegedly mailed it to call again if it has arrived and a new one will be sent under the same 10-14 day trip allowance. WTF Passport?
Nancy C.'s review of Passport Unlimited earned 5 Very Helpful votes
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Thank you for your review. Based on your review, we anticipate that your feedback is in response to the Passport Unlimited office based in Omaha, NE. This is an independently owned office and not managed by Passport Unlimited based in Kirkland, WA. We have passed your concerns along to their office manager and hope you are able to reach resolution with their staff