Nancy D.

I re ordered lenses from save on lens as follows by hitting the reorder button:
Acuvue Oasys for Presbyopia (Bifocal) USD$ 49.49
Eye: left
Base Curve: 8.4
Power: -5.50
Diameter: 14.3
Add Power: 2.50

The lenses I received were:
Acuvue Oasys 1-day
US $88.97
Price per box of 90 Lenses

Below is the email I sent the company:
I NEVER RECEIVED the lenses I reordered.
Someone else probably got my order and I was charged $100. I did not order and the company would not send me the contacts I ordered unless I reordered them again. I am a long standing customer and not happy with how this transaction is being handled. I also have to pay for postage and a restocking fee of $10 (they did waive this for me).

I will returned the other lenses to saveonlens through their process you detailed for me but asked them to look into this mistake further. I paid for shipping the lenses back to them and was charged an additional processing fee of $18.95. They did not admit their mistake and took almost a month to reimburse me the $88.97. I canceled my original order and ordered from lens.com.