I have had good experiences in the past but, just today, I contacted them about a TERRIBLE pair of sandals that I ordered. They were made in China with substandard materials and these rhinestones that were glued on with stringy glue that was all over the place. I communicated this to the company and asked for a return label. They emailed the label stating that I would get a store refund. I requested a refund. THEN, I got an email back that said that they only do credits. I will no longer do business with a company with such awful quality control and an unwillingness to make things right.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin