Naomi C.

I try to cancel my order 12 hours after I ordered. Because I changed my mind.

I call them and they told me the only way I can do is through email.
Then I send a cancellation email to 1010 in the early morning. But they don't reply right away. And they reply after few hours with my shipment number.

So I call them again. And they said they are from Ontario, my order shipping from BC, so they transfer my phone to BC. When I talking with the BC guy, he said he will transfer me to the right department. Then he transfers me BACK to Ontario... And the Ontario guy transfers me BACK to BC...
I go through this over and over...

In the end, they told me a refund/ return only can do it through email with their manager.
So I send another email again. THEY REPLY TO ME RIGHT AWAY THIS TIME!
And said, " we thought we ship it out within 24hour you will be happy, but not."
And told me since it's shipped out, nothing they can do now!

They did not even try to help to cancel my order.
BAB EXPERIENCE!