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Beware buyers and sellers, MERCARI is a RIPOFF scam!
This company (APP) marked my items as sold, sent me shipping labels via email, I shipped the items, the moment the buyer picked them up they canceled both accounts. I paid $6 more for verified signature since my items we worth $2800, still they are refusing to pay me.
I have proof of purchase and full payment to Credit Card companies of these items!
I have emailed them, called them, nothing. It has been a month. The "Customer Service" rep and the "Compliance Team" person all one person pretending to be two different people.
I have done a lot of internet research, MERCARI has complaints, petitions and consumer affairs complaints againts them in the thousands. They have illegal tactics like asking for your Social Security number, they keep buyer and sellers money with no explanation.
This is illegal. No one has the right to keep your money it must be given back.
I urge anyone that has had a problem with MERCARI to contact federal trade commission (you will get to talk to a real person at the FTC within 3 to 5 minutes of waiting on hold) (unlike MERCARI--who never answers the phone or an email) and Internet crime3.org. (IC3.ORG)
The more people that file complaints the faster you will get your money back. Federal trade commission will get your money back.
Naomi K.'s review of Mercari earned 7 Very Helpful votes
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We're sorry to hear you've had an issue with your high valued transaction! Rest assured our Compliance team and Support team are two different departments that will do their best to assist you. When an item is sold on Mercari, we hold the funds until the item reaches your buyer and they rate the seller to complete the transaction. This means regardless of your buyer cancelling their accounts, we'll still be holding your sales earnings. However, if the Compliance team was involved this could be a more serious issue in which we were required to hold the funds for a specified timeframe. Please visit our Terms of Service page for more information. You could also email us at contact@mercari.com for further questions or concerns. Thanks.^DE