Nashira S.

My shoes are cute in style but the quality of the shoe is very poor. I can see the glue in every place they put the shoe together. The picture shows the shoe material looking like rubber but when I got it, it is plastic. There is a large gap between my heel and the back of the shoe making a "C" shape where the shoe zips.
I contacted customer service and asked how to return it. They asked my concerns and said the shipping fee to return is over 30 USD so they want me to keep it and give me back 10%. It's not worth it because that's almost the cost of the shoe. I don't believe any of this is on their website (the material of the shoe, return policy).

It was very good, the rep didnt try to give me a short answer and get me off the chat. They were knowledgeable about the questions i was asking and pleasant.