natalie a.

We signed up with Staylisted on 12/18/19 under the pretense that they would promote our website, help with SEO and build us a rank-able site. On 12/19/19 we discovered that they actually build a dummy site on another URL and link to your site. We told them we didn't want that and cancelled that day in email and in a written letter mailed to the company (as per the contract stated)

After that they continued to build the site and emailed an unused email address to communicate. A couple times the email was seen and they were told (in writing that they should talk to our office manager) EVERY SINGLE correspondence between us shows us as cancelled and moving on. We believed that is what happened.

We closed up for the spring (we are a seasonal business and Covid-19 was hitting) In late May we came back to the office to discover they had been auto deducting money from our account even after we had cancelled. We told them as soon as we discovered the issue, they claimed that they talked to someone in the company over the phone and that person "signed back up". THAT IS NOT HOW CONTRACTS WORK - I asked if they had another signed contract or even an email in writing asking for their services, they do not.

Since 12/19 when we cancelled in writing - Staylisted has taken a total of $744 out of our account without written consent to do so. There is no written permission or contract after the 12/19 cancellation that gives them permission to take this money.

We tried to work this out with them - they refuse to do the right thing.