Natalie B.

My mother booked a room at the OM Sanctuary in Asheville, NC through Booking.com over a month ago. We were thrilled with the location and all the Sanctuary had to offer. Yesterday my Mom asked if she should be concerned because the hadn’t billed her card but she had the Reservation/Confirmation number. I said it wouldn’t hurt to call and double check. WELL Booking.com said they didn’t get confirmation from OM Sanctuary and now that they are completely booked. They offered to switch our reservation to the Super 8 for the same cost. Are you kidding me!?!?! My mother and aunt are flying into NC from MN and we wouldn’t even have known my mother’s confirmation wasn’t good until we drove out to Asheville and they informed us they were booked. Do yourself a favor and book direct, Booking.com has a history of this sort of behavior. Not to mention their customer service is disrespectful. (This is the first negative review I have ever written, I am not hard to please).