Natashya S.

Unfortunately, I do not have a good receive. On May 11th 2021, a good friend recommended this companies products. I did not do any research into the company and was happy to support what appears to be a black owned business and present well. I placed an order for 100 dollars worth of product. My estimated delivery date was to be May 18th 2021. I noticed right away that the address on my order was incorrect. So I reached out to Beauty Bakerie Brands to get it corrected. They told me that I had to contact Fedex because the package already shipped. I reached out to FedEx to have the order corrected. There phone representative told me that they updated the address and that the package would arrive the next day, indicating May 19,2021. I gave it 2 additional days and contacted Fedex to see what was going, they stated that they were waiting on the shipping company to confirm the correct address. I wait a two more days and reach out the customer service again at Beauty Brands and the represent proceeds to email that they can not do anything about it and that it is on fedex's end. Fast forward today and I call Fedex and they have told me that the address is not updated, although the previous representative stated that it is. The fedex representative then stated that if they (BeautyBrands) does not call to confirm the address there is nothing that they can do. 6 calls to Fedex, 8 emails to Beauty Brands and I am out 100 dollars for products not received. The worst part is not being out of the money or the product, it is the lack of process on both companies part as my package is stated to be in Topeka Kansas, I live in Manhattan, I can pick it up because the company will not verify the correct address. I will never purchase from this company again, I will never use fedex as they are just a triff. Had I done my research I would have known that this company had reports of this same and similar issues with shipping and there too bad attitude. You wonder why folks do not buy black- here is an example. Read for yourself and do not buy from this company nor ship via fedex, Amazon is taking over and hopefully fedex gets buried in ligations. Oh, lastly I read through all the the policies on the website, the route insurance is non-existent, this not an option nor does the courier honor any of their policies. Never again.
1. https :// www.sitejabber. Com/reviews/beautybakerie. Com
2. Https :// www.bbb. Org/.../beauty-bakerie.../customer-reviews