Nate G.

I lost all the data on my computer's hard drive, so I decided to try Data Analyzers in Lake Mary, FL. I told them I was specifically looking for photos. After recovering what they could, they sent me a list of file names. I saw that there were quite a few image files, but I couldn't see exactly what they were. I asked if I could see the photos for myself to make sure they were what I was looking for. They refused to let me see them and got rather defensive, as if I had done something wrong by questioning their work. They managed to convince me that they had recovered a lot of data and that my photos should be included, but I needed to pay before I could see any of it. How convenient. Sure enough, after paying over $400, I looked at what they recovered and found next to nothing I was looking for. The vast majority of the photos they recovered were random pictures I had never seen before. I then emailed them about the issue but got no response. Only after calling to find out what was going on, I finally received an email essentially telling me there was nothing they could (or would) do. I then called again to further explain my dilemma, and they were very dismissive, unsympathetic, and unwilling to give me even a partial refund. I explained that I had no problem paying them for the work they had done, but they should offer some kind of discount when a customer is not satisfied with the end result. They were uninterested to say the least. As far as they were concerned, they had gotten my money and that was all that mattered.

P.S. After seeing this review the laboratory manager looked at my hard drive and ended up finding more of the files I was looking for.