If you can understand the tech person, it's no indication that they understand you. It's extra frustrating when they always start off by telling you to check your cables. Then reset the receiver. Then they blame the weather. They raise prices after they tell you that you're locked in at a certain price. We have to call them every month to remind them when we get our bill. We recently replaced our dvr and our remote. We've been having problems ever since. And now they want to charge us for a service call. Is it possible that they are actually worse than Spectrum?