Nathan F.

My experience with Nin Nin Game has to be one of the *worst* I've ever had shopping online. Their terms & conditions have been written in an attempt to directly infringe upon consumer rights and their customer services team is setup simply to make you go away:

1.) DO NOT put any card details into a pre-order! I assumed that like most places, putting my card details in ahead of time would mean it's all ready to be charged once shipped. Instead they took *full payment* five months in advance. "Oops" I thought, I've made a mistake, so contacted them to cancel my order, and get a refund.
2.) This is where they started LYING to me! Initially they just flat out refused to let me cancel *at all*, citing their terms and conditions of a different part of their website - all written to be as consumer unfriendly as possible.
3.) After I informed them of the consumer rights protecting my right to cancel, they eventually agreed to cancel my order. *BUT* they would hold my money hostage/steal it - only offering me some store credit. Again, a direct violation of my consumer rights.

So, the end result is that I've had to issue a chargeback from my bank, and (since they have offices in France) opened a dispute resolution through a European commission. They have shrugged these things off, and don't care... the reason? They seem to get this *ALL THE TIME* judging by a quick Google search, and also other people I now know have gone through the exact same process I have - going through their bank to reclaim money.

Now, some of the reviews below I'm sure are genuine, as unless you have a problem with this company you'd never know how *AWFUL* their customer service really is. I would STRONGLY ADVISE against using this company though. You have been warned.