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I am FORCED to use this clunky, awful app and I get an error when I try to upload music now. The stupid f*cking app doesn't even work.
When I went to pay my first bill, they kept not finding my account and forwarding me to different people's voicemail box. I ended up taking the entire day off work to deal with this, we are taking 5+ hours on the phone until I finally reached someone who could process my payment.
Today I went to pay online and couldn't submit a payment because my email wasn't verified. When I clicked the link in my email it took me to a 404 error... meaning there is no way for me to pay online and I have to keep calling these clowns every single month.
This company is absurdly inept.
Tip for consumers:
Stay away from kaiser. Their customer service is an absolute nightmare. Expect to spend multiple hours on the phone anytime you want to pay a bill or talk about your account.
Products used:
The Kaiser Bronze health package
Nathan R.'s review of Kaiser Permanente earned 2 Very Helpful votes
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