I ordered a copy of my full birth certificate, it said it would take 8 business days. After I ordered, I googled them and saw a lot of bad reviews, and got worried, but I shouldn't have been. I used their online order tracking to monitor my order, after around 6 business days it was "in the print que", then 2 days later (on a saturday) it had been posted, and arrived on Monday. Very happy, it's cheaper to do it yourself on the UK gov website, but there's not a great difference in price, and they do deliver. Happy customer.