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The website is misleading, but that's not the real problem I had. They charged me way over what it said they would charge my card for the eligibility check (more than double), then just fob you off when you follow it up. They seem to have a lot of positive reviews with very similar non human sounding language, & a lot of affiliate links, I wish I'd looked a bit deeper before clicking "Buy"...
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Empty.
Each stage costs more money, and it seems like I am waiting an eternity, I don't understand why,...
I waited and waited and it just did not work. My phone is still locked and my wallet is empty....
Hello there,
I'm truly sorry to hear that you’ve had a less than satisfactory experience with the charges. We always aim for transparency with our pricing, and I apologize if this wasn't clear in your case. The price for the eligibility check is a necessary first step, and then the unlocking payment follows after that, as outlined at checkout. Please rest assured, all costs should match what is disclosed on the checkout page.
If you're seeing discrepancies between the expected charges and what was billed, I encourage you to get in touch with our live support on your tracking page so we can sort this out promptly for you. Also, if you require further assistance or have additional queries, having your IMEI or order number handy will allow us to assist you more efficiently.
Thank you for your feedback, it is important to us and we're here to make things right.
Best regards,
Charlotte