I am a legit Ticket Broker who sells over $50,000 of tickets a month. I hate dealing with Ticket Monster on any level. As a regular consumer you have no rights. They will cancel your purchase up to 1 hour before an event and offer you nothing except a "Sorry - It's in our Terms & Conditions". Use Ticketmaster, StubHub, SeatGeek, & Vivid Seats before you even think about buying a ticket on Ticket Monster. I purchased tickets for a basketball game and had them cancelled 1 day before an event. Had to scramble and find a solution for my buyer so they didn't get let down. Think what you want about Ticket Brokers but I actually care about people having a good time - Ticket Monster doesn't!