Marcus E.

I could not add a booster seat to my car rental reservation through Hotwire for December 23,2023. The following directions to add amenities on their website are inaccurate; "please call the car rental agency at the number shown on your confirmation before the scheduled pick-up date to check availability." When I phoned Alamo Car Rental, the agent told me to call Hotwire. When I phoned Hotwire, the agent told me to call Alamo. Finally, after being transferred to three different Hotwire customer service representatives, the agent told me to request a booster seat at car pick-up and that there may be fees associated with the item. There will be fees, but my concern is that a booster seat may not be available to rent on one of the busiest travel weekends of the year, whereas reserving a booster in advance would have given me cause to expect to have one waiting as part of my reservation. Hotwire should have an online method to book or request amenities during the car rental. This option would give the customer peace of mind during a stressful time. If I can pick up a booster seat at the Alamo desk on December 23, my 2-star rating stands. If not, I'll be back on sitejabber after Christmas with a 1-star rating only because 0 stars isn't an option. Hotwire Itinerary #*******449