Neil A.

Bought tickets to attend a family member's military graduation. The military instructed us to purchase refundable tickets in case graduation dates changed. We did and of course the dates changed. Cheap Flights couldn't get us on another flight with the same airline so we had to book on another airline on our own. Here's the problem; Cheap Flights now refuses to refund our refundable tickets. I've been on more than 20 phone calls with supervisors, agents, etc and they refuse the refund. We paid $600 for the insurance for all the tickets, so we're out that (we understand that) plus over $3000 for the plane tickets. "A supervisor will call you within 24 hours" is the standard line when they can't get me off the phone. Book directly through the Airline and you won't have this issue. If you're trying to save a few buck and run into a problem, you'll end up spending double because of this blatantly lying, bogus, scam-filled company.