My wife recently bought a couple of medium tee shirts for me for my birthday, unfortunately the mediums are laughably small and would likely shrink more after being washed. After contacting them they emailed her saying they will not exchange them for a larger size. Now I have some cute little children size shirts and she feels terrible, needless to say they have lost our business. An apparel company that refuses to exchange for a different size is simply unacceptable in this day and age.